Reputation Manager

Compile reviews from dozens of sites so you can easily see what’s being said about your business online.
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The smartest tool to manage online reputation

Reputation manager brings all of the factors that contribute to your business’s online presence in one place such as reviews, listings, and mentions. So you can take control of your online reputation. Reputation manager compile all your reviews from dozens of sites so you can easily see what’s being said about your business online. Plus, it uses competitive benchmarking to see how you stack up to the competition. 

Now you can gain insight into what the online community is saying about you and your business, monitor customer reviews, and get notifications whenever your business is mentioned on the web. Reputation manager also identifies missing or inaccurate online listings, allowing you to improve your visibility in local search.

Armed with automated reports and alerts you’ll get executive reports which break down how your business is faring in online conversations and helps you understand what to do. Alerts are also sent every time new information is found.

All the features you need to power your online reputation.

01

Online Review Monitoring

Monitor customer reviews from dozens of major and vertical-specific review sites. Also respond with ease using smart templates.
02

Online Mention Monitoring

See when your business is mentioned online, either on blogs, news outlets, or public forum with sentiment analysis.
03

Online Listings Management

Identify all your business listings that are inaccurate or missing on up to 90+ online directories and review sites.
04

Employee Monitoring

Our enhanced monitoring feature provides flexibility with it’s use case. You can monitor your employees’ Twitter activity.
05

Executive Report

Receive reports that highlight recent activity in every aspect of your reputation, including new reviews, mention & listings.
06

Competitive Benchmarking

Compare how frequently your business is mentioned versus your competitor’s business and track social activity.
07

Word Cloud

Monitor the word cloud to identify what words your customers are using most when writing you a review.
08

Trending Keywords

With keyword monitoring, you can track words that have begun to appear in reviews more frequently than they used to.
09

Review Display Widget Pro

Display reviews from trusted sources like Facebook, TripAdvisor, and Google directly on your website.

Businesses should have the ability to...

Manage It's Online Reputation

Negative comments travel at the speed of light in the online space. If you don’t catch them and react on time, they can negatively affect how people view your business.

Be Found By Customers

The consistency of your NAP data in online listings across the web can either help grow your business, or serve as a barrier to customer discovery.

See What’s Being Said Online

With the growing popularity of social media, third-party reviews websites, blogs, and other digital platforms, maintaining a solid online reputation is necessary for businesses.

MORE FEATURES

Reputation Manager Overview

  • Confirm
  • Manage
  • Monitor
  • Compare
Reputation manager features an intuitive dashboard with a fresh and modern look, fast page speed, a mobile-responsive design and an improved workflow with frequently-used items prioritized, such as the Reviews and Competitors tabs strategically structured to deliver an enhanced user experience. Unique features of the dashboard include:
  • Mobile-responsive design
  • Fast page speed
  • Overall enhanced usability
  • Optimized workflow
  • Prioritized Review tab
  • Straightforward and easy to understand interface
All working together and allows you to:
  • Confirm you are listed correctly online
  • Monitor and manage all your reviews
  • See how you compare to the competition
  • See what’s being said about your business online
reputation manager overview
reputation manager manage reviews

Manage Reviews

  • Review Alert
  • Response
  • Social Share
  • Monitor
The Reviews tab is the central hub for managing and responding to customer reviews. Online reputation is a very hot buzzword with businesses right now. We offer the ability to see in-depth information about your business’s online word of mouth. From this dashboard, your can easily see which reviews you need to respond to and even respond to Google and Facebook reviews without leaving the page.
  • Monitor for reviews on top influential sites like Google and Facebook and sites with specific business categories.
  • To influence your potential customers on social media, you can even grab your five-star reviews, and in one click, share them with your followers on social media.
  • Every review your business receives triggers an email alert, so you can learn about the review within 24 hours, and take action. The importance of responding to reviews should not be overlooked.
  • Keep on top of trending keywords in conversation
  • Sort reviews by keyword sentiment to drill in

Review Response Templates

  • 2-Click Response
  • Auto Selection
  • Custom Templates
And speaking of responding to reviews… Over 53% of people who leave a review expect a response! Reputation Manager offers a built in review management strategy, making the task of responding to reviews super simple. Your Reputation Manager account comes with 40 default templates for a variety of star-rated reviews. Each Google and Facebook review will display 3 intelligently selected templates so you can respond to a review in as little as 2 clicks.
  • You have the freedom to edit or delete any default template you don’t like AND add unlimited custom templates.
  • Not only does responding to reviews increase trust and credibility, but doing so can improve your business’s search engine ranking.
  • Templates are selected intelligently based on star rating
  • Create an unlimited number of custom templates
  • Complete control over default templates
reputation manager review response template
reputation manager review display widget

Review Display Widget

  • Embed Code
  • Display Reviews
  • Improve SEO
  • Build Trust
And all those positive reviews should not go unnoticed! Using the Review Display Widget, you can show off your best reviews right on your website. Afterall, a staggering 90% of customer read reviews before purchasing, so make sure you’re highlighting your best reviews.
  • Embed the Widget Code on your site to show off your best reviews
  • Display reviews from popular sites like Facebook, TripAdvisor, and Google on your business websites.
  • Improve SEO ranking for your business websites
  • Build trust with potential customers faster

Monitor Mentions

  • Scan The Web
  • See Mentions
  • Get Involved
  • Track Sources
Let’s move on to Mentions! Now, customer reviews are excellent for structure feedback. But what about everywhere else online? Many times a comment, image or news story is written somewhere in the nooks and crannies of the internet such as blogs, websites and social media.
Tracking online word of mouth is simple and easy with “Mentions”. Imagine a blog has posted some slanderous information about your business and you are completely unaware. The damage that post can make could be disastrous. However, once our system finds it, you can take action to have it removed.
This is exactly why you and your business need to know about these mentions. Plus, our mentions engine also tracks Instagram, so no stone is left unturned.
  • Ensure you’re involved in the conversation
  • See who is mentioning you and your business name
  • Scan the web for selected search terms
  • Mentions are tracked from: Social media, News articles, Blogs, etc.
reputation manager mentions timeline
reputation manager primary listings

Primary Listings

  • Find Listings
  • Correct Listimgs
  • Compare
  • Increase Score
Moving on to the Listings tab, this is where you can do some work to improve your online listings. Reputation Manager monitors the top listing sites in your industry vertical, including search engines like Google, review sites like OpenTable or TripAdvisor, plus many many more.
The Listing Score is an evaluation of your business’s listing accuracy on these sites. Compare it to the industry average to see how your business stacks up. You can take action to correct your listings right from this page. You can correct or ignore listing errors to ensure your business is found correctly on the most important sites.
  • See the accuracy of your business listings
  • Determine on what sites your business is inaccurately listed
  • Correct your listings to be found by more customers
  • Compare your Listing Score to your industry average

Citations

  • Scan The Web
  • See Citations
  • Correct NAP
  • Gain Traffic
Citation are mentions of your business name along with other piece of business data, like the phone number, address, or website and they are key in search marketing optimization! Accurate citations helps people discover your business which can result in more phone, web, and foot traffic. Each citation on this page links back to the website it appeared on so you can get the full picture.
  • Scan the web for all your business citations
  • Spot all instances that your business name and data is cited across the web
reputation manager citations list
reputation manager competition

Competition

  • Track Competitor
  • Identify Search Voice
  • Track Social Audience
  • Track Competitor
  • Identify Search
  • Track Social
  • Use Keywords
Seeing how your competitors and rivals are doing online is a huge competitive advantage! All it takes is three keywords, three competitors in your market or industry vertical, and you’ll get an insightful look into their online share of voice. As well, you can compare your social audience against your competitor’s, including followers and growth over time so you can see how their social media presence compares to yours.
  • Manage your online share of voice
  • Keep an eye on up to three chosen competitors
  • Determine search engine share of voice
  • Track social audience growth on Facebook and Twitter

Social Monitoring

  • Connect
  • Monitor
  • Converse
  • Track Employee
And in the Social tab, you can connect your social accounts to monitor likes and followers over time, as well as keep up with customer conversations. Plus, if you have ever wondered what your employees might be saying about your business, our system can also monitor employees’ Twitter feeds. Stay in the know with social monitoring right from the Reputation Manager dashboard!
  • Monitor your social accounts
  • Connect your social accounts to monitor Likes and Followers over time
  • Keep up with customer conversations
  • Monitor employee Twitter accounts to stay in the know
reputation manager social monitoring
reputation manager executive report

Executive Report

  • Measure
  • See Improvements
  • Track Changes
  • Email Alerts
Lastly, Reporting can’t be missed when it comes to managing an online reputation. After all, staying in the know and keeping you informed about your online reputation is vital to success of your business. We’ll deliver an executive report for your business about it’s performance on a weekly, or monthly basis.
This report contains vital information, including star rating over time, most recent reviews, and average review rating over time. The Executive Report is a great way to track and follow up on measurable results.
  • Measure success over time
  • Demonstrate improvement over time
  • Short term changes and long-term trends
  • Automated email with relevant highlights

PRICING

Transparent & Flexible Pricing For Your Comfort

  • Express
  • Popular
    Pro
Express
Popular
Pro
$20
/ Month
$50
/ Month
Reporting
You will have access to see and track key metrics on the dashboard to see your online presence management performance.
Executive ReportExecutive Report
Onboarding
We will onboard you onto our business center and provide you necessary guides on how to use reputation manager to manage your online presence.
Manage reviewsFacebook, Google, My ListingAll sources based on business configuration
Respond to Google and Facebook reviews in-line
Review response templatesUse, edit, or delete all system default templatesUse, edit, or delete all system default templates + add unlimited custom templates
Review Display Widget
Review Statistics
Monitor listingsFacebook, GoogleAll sources based on business configuration
Citations
Listings Statistics
Competition
Mentions
Social monitoring
Choose PlanChoose Plan
PARTIALLY MANAGED
FULLY MANAGED
  • Express
  • Popular
    Pro
Express
Popular
Pro
$20
/ Month
$70
/ Month
Setup and Management
You will be responsible for your account setup and overall management of your online reputation (includes activities such as responding to reviews, widget setup, monitoring, listing updates etc) using every tool available to you based on your subscription plan.
Reporting
You will have access to see and track key metrics on the dashboard to see your online presence management performance.
Self managedSelf managed
Onboarding
We will onboard you onto our business center and provide you necessary guides on how to use reputation manager to manage your online presence.
Manage reviewsFacebook, Google, My ListingAll sources based on partner configuration
Respond to Google and Facebook reviews in-line
Review response templatesUse, edit, or delete all system default templatesUse, edit, or delete all system default templates + add unlimited custom templates
Review Display Widget
Review Statistics
Monitor listingsFacebook, GoogleAll sources based on Partner configuration
Citations
Listings Statistics
Competition
Mentions
Social monitoring
Choose PlanChoose Plan
  • Express
  • Popular
    Pro
Express
Popular
Pro
$50
/ Month
$125
/ Month
Setup and Management
We will setup your account on our platform, configure all software parameters and manage your business reputation for you
Reporting
We will gather performance data from key metrics of your online presence over the course of one month, document and curate into an executive report which will be sent to you.
Monthly curated executive reportMonthly curated executive report
Onboarding
We will onboard you onto our business center and provide you necessary guides on how to use reputation manager to manage your online presence.
Manage reviewsFacebook, Google, My ListingAll sources based on partner configuration
Respond to Google and Facebook reviews in-line
Review response templatesUse, edit, or delete all system default templatesUse, edit, or delete all system default templates + add unlimited custom templates
Review Display Widget
Review Statistics
Monitor listingsFacebook, GoogleAll sources based on Partner configuration
Citations
Listings Statistics
Competition
Mentions
Social monitoring
Choose PlanChoose Plan
Need more information before getting started? No worries, We offer free consultations.

FAQs

You can find answers to common concerns, questions and objections that you may have about the Reputation Manager process, offerings and service plans. If you did not find answers to your questions, you may request a free consultation

The reputation of a business is both what they say about themselves and what others say about them. Managing reputation is nothing new; what’s new is how the internet and social media have changed the way businesses are being defined and how fast their reputations spread.

Presence management is making sure that customers can find the right information about a business online. Correct and consistent listings across directories, review sites and social networks is crucial.

With over 33 million local reviews on Yelp alone, it’s clear that customers are sharing their opinions online. Seventy-two percent of consumers say they trust online reviews as much as personal referrals, so whether it’s a testimonial, a detailed article on someone’s blog, or an offhand comment on Twitter, people are now chatting 24/7—and local business owners need to be paying attention.

This widget will display reviews from all sources turned on in Reputation Manager, except Yelp.

The review site logo and the review site name will be displayed next to its respective review on the widget.

The fully managed plan goes one step ahead of the partially managed plan. With fully managed we will use the reputation manager to help you mange your online presence. Performing all necessary task required to ensure positive performance of your online presence. WHILE the partially managed plan provides you access to the software but you will be responsible for managing your online reputation yourself. Which majorly entail performing maintenance and optimization activities as frequently as you possibly can..

Feedbacks From Our Clients Using Reputation Manager

Here is what some of our clients already using Reputation Manager have to say about the results they have seen and their experience so far with all the powerful tools packed in this software.

astral client
Frustratingly the Website template we purchased did not work how I wanted. To shorten the launch process we engaged Smartecniqs, who quickly and efficiently developed our business website and worked out the nuances of the template. Now people look at the website and comment on how professional it looks.
sbs client
My studio just launched our completely revamped website and we couldn’t be happier with the way the site turned out, and our experience with Smartecniqs Digital Solutions. They transformed our old and outdated website into a modern and incredibly attractive site. My project meetings with them yielded results in a short time

OLANIYI OLAYEMI

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Shahorla Beauty Studio

aysha client
I have hired Smartecniqs for several web design projects for my online education platform and every time I have been more than happy with the results! Eyiowuawi goes out of his way to make sure I am completely satisfied with every element of my website. He has become a permanent part of my virtual ‘tech’ team

AYSHA VAN DE PAER

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Aysha Van De Pear